Managing Your Online Reputation
Any company’s online reputation is a moving target. A single negative review can change the whole picture and impact your average ratings on Google, Yelp, and many other online resources dedicated to providing information about local businesses.
Having a system in place to provide instant as well as trending information about your online reputation is an effective, efficient opportunity to get the info you need without tying up important resources. Otherwise, you would be checking and monitoring 24/7!
One of our most vital services is helping businesses monitor and manage their online reputation. That means staying on top of the changes and activity, and providing easy options for responding to those changes, including:
- Monitoring search engines and business directories for new reviews
- Alerting key client representatives instantly about both positive and negative changes
- Easy option for responding to both negative and positive reviews
- Monthly reporting on our activity and market changes
- Assisting in building reputation focused culture within the organization
Managing and monitoring your online reputation allows us to measure our strategy and performance, and make adjustments when the situation calls for changes.
We specialize in helping businesses MANAGE, BUILD, and MARKET their 5-STAR reputation online. Contact us for more information about developing a 5-STAR reputation for your business.